We offer two shipping options across Australia:

• Standard Shipping (FREE): 7-14 business days
• Express Shipping ($5): 3-5 business days

For Valentine's Day delivery (February 14th), we recommend ordering by:

• Express Shipping: February 7th
• Standard Shipping: January 29th

Personalized items may require additional processing time of 1-2 business days.

Yes, we ship all over the world. Shipping costs may apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deal

Yes! Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Our jewelry is crafted from high-quality stainless steel, which is durable, hypoallergenic, and resistant to tarnishing. Select pieces feature 18K gold plating, genuine crystals, or other premium materials as described in product listings.

Yes, all our products are hypoallergenic and safe to use on sentitive skin. You can wear your Romantic Luxury pieces 24/7, and never have to worry about developing a rash or green skin.

Select Customize on the product page to begin personalizing your piece.
Upload your photo (if required), enter your custom text, then click Save.
After saving, add the item to your cart and complete checkout.

Each order is carefully reviewed and crafted with attention to detail.

Please double check all spelling, dates, and details before submitting your order. Once production begins, we cannot modify personalized items. Contact us immediately if you notice an error after ordering.

Personalized items require an additional 1-2 business days for production before shipping. This is included in the delivery estimates above.

We want you to love your purchase! Non-personalized items can be returned within 30 days of delivery for a full refund or exchange, provided they're in original condition with tags attached.

Due to the custom nature of personalized jewelry, these items cannot be returned unless there's a manufacturing defect or error on our part. We stand behind our quality 100%.

We take great care in packaging, but if your item arrives damaged, please contact us within 48 hours with photos. We'll send a replacement immediately at no cost to you.

Absolutely! All our jewelry is made from high-quality stainless steel and premium materials. If you experience any quality issues within 90 days, we'll replace your item free of charge.

Yes. All payments are protected with industry-standard SSL encryption and processed through secure, PCI-DSS compliant payment systems. Your information is never stored or shared.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay, Google Pay, and for faster checkout.

Your payment is processed immediately when you place your order. You'll receive an email confirmation with your order details.

For any enquiries or support, please visit the Contact Us page via the top right menu of our website. Submit your message and our dedicated support team will be in touch within 24 hours (business days).

Please contact us immediately if you need to modify or cancel your order. Once personalization has begun or the item has shipped, we cannot make changes.